1. Remove the storage card from the device, if one is present.
2. With phone powered off:
- Press and hold both the left and right softkeys.
- While both softkeys are held down, press and hold until the unit powers on.
3. As the device begins to power on, release both softkeys.
Note Once the phone powers on, you should see an onscreen alert message (a white screen with blue text). If you do not see this screen, let the device power up normally, turn it off again, and then repeat steps 2 and
4. Immediately after the alert screen appears, press the left softkey.
5. If the reset was successful, the device displays a pop-up message stating the device is currently reformatting. This process can take several minutes. Allow the process to finish without interruption.
6. When the device has finished resetting, follow the Windows Mobile setup instructions displayed on the screen.
